Privacy Policy

This privacy policy explains how we use any personal information we collect about you and how we protect it.

What information do we collect about you and how is it collected?

We collect information about you when you enquire to us or pay for work to be undertaken. These are only basic details such as your name, email address, postal address and telephone number. You may be providing us with your details via email, website contact form, telephone or letter. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using ‘cookies’ – please see separate section titled ‘Using our Website and Social Media’.

How will we use the information about you and with who will we share it?

We will use your details to contact you about your enquiry and process your request efficiently. We will not share your information for marketing purposes with other companies. In processing your order, we may need to send your details to other companies who we engage with eg. to instruct them who/where to send your product(s) to. We will always ask for consent first. Testimonials and photos provided by clients will only be published on social media, website and printed material with the consent of the client.

Using our Website and Social Media

Like most websites, when you visit our website, standard internet log information and visitor behaviour information is collected by ‘cookies’. These are text files placed on your computer and the information collected is used to track visitor use of the website and to compile statistical reports on website activity, to provide a better service to our followers. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result. If you provide your personal details on our Contact form, we collect this information and store it on record. This helps us contact you, answer your queries and keep a record of our correspondence with you. Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

How is your information kept secure?

We know that keeping your information safe is vital. We promise to collect, process, store and share your data safely and securely. We use a variety of physical, electronic and technical measures to ensure this – all of which prevent unauthorised access to, use of, or disclosure of your personal information. In particular to information provided via the website contact form and shop, this is kept secure and protected through our ‘SSL (Secure Sockets Layer)’ certificate. SSL encrypts the data between your web browser and our servers. We only use and store information for as long as we need it – please also see the section titled ‘Your rights under the GDPR (General Data Protection Regulation).

Your rights under the GDPR (General Data Protection Regulation)

The General Data Protection Regulation (GDPR), introduced on May 25th 2018 includes the following rights for individuals:

  • the right to be informed;
  • the right to access your personal information – known as a subject access request.
  • the right to rectification – to have inaccurate personal information amended.
  • the right to erasure – to have your personal information that we no longer need erased from our records.
  • the right to restrict processing – to ask us to stop using your information in certain situations.
  • the right to data portability – a right (in certain circumstances) to have a copy of your personal information provided for reuse in another service.
  • the right to object – to your personal information being used for marketing or profiling.

Further information / concerns

For further information on anything mentioned in this Policy, please write to us via email or letter (address in footer of each page and on the contact page). If you are dissatisfied with our response, you can contact the:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, UK.

Website: ico.org.uk/concerns

Thank you

Many thanks for taking the time to read this policy.

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